Austin, Texas – January 26, 2024 – Alepo proudly announces that Lüm Mobile, SaskTel’s innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from Alepo to deliver an all-digital customer support experience. Lümbot, which lives on Lüm Mobile’s website, harnesses the power of Generative AI to provide subscribers with an unparalleled level of interaction. Unlike traditional chatbots constrained by preset rules, Alepo’s AI Virtual Agent is able to comprehend and engage in human-like customer service sessions through the use of Large Language Model (LLM). The AI Virtual Agent understands nuanced subscriber interaction and offers a high task completion rate, measured by a drastic reduction in escalations to human agents since it was soft launched late last year.
Lümbot is positioned to drive wireless subscriber take-up rates for Lüm Mobile by delivering an unparalleled digital experience. The AI virtual agent platform aims to make it easier and more enticing for customers to acquire services, ultimately boosting subscriber satisfaction. Lüm Mobile and Alepo look forward to the positive impact Lümbot will have on customer interactions and anticipate it becoming an integral part of the innovative services provided to subscribers.
For more details on the Lümbot project, see the case study here: https://www.alepo.com/sasktels-lum-mobile-transforms-customer-service-experience-with-alepos-generative-ai-virtual-agent/
About SaskTel
SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs).
Visit SaskTel at www.sasktel.com.
About Lüm Mobile
Lüm Mobile is Saskatchewan’s only all-digital wireless service. Lüm Mobile operates on SaskTel’s expansive LTE network, which provides coverage to over 99% of Saskatchewan’s population. With no monthly bills, full speed data that never expires, only pay for what you use, and no activation fees, Lüm Mobile makes wireless simple and affordable.
For more information, please visit https://lum.ca/.
About Alepo
Alepo makes next-generation Gen AI transformation opportunities for telco’s a reality, delivering advanced software solutions and services that enable communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile networks. Alepo helps accelerate digital enablement for networks of all sizes, including leading service providers globally. Known as the go-to partner for all things data, Alepo’s innovations are highly scalable, cloud-agnostic, and enable digital-first customer experiences. Alepo is based in Austin, Texas, with a presence in all regions of the world.
For more information, please visit https://www.alepo.com/ or email at TelcoBot.ai@alepo.com
